Terms of Use

1. Acceptance

By creating an account or using the LémanLoop platform (“Platform”), you agree to these Terms of Use. If you do not agree, please do not use the Platform. These terms are governed by Swiss law.

2. Eligibility

You must be at least 16 years old to use the Platform. By registering, you confirm that you meet this requirement.

3. Volunteer responsibilities

• Attend approved events on time and carry out lanyard collection in good faith.
• Grade lanyards honestly (A / B / C) according to the guidelines provided on the Platform.
• Submit accurate GPS check-in data. Do not manipulate or falsify location or grade records.
• Treat event attendees and organisers with courtesy.

4. Organiser responsibilities

• Provide accurate event information (name, location, date, expected lanyard count).
• Pay the applicable deposit (CHF 2 per expected lanyard) before the event date.
• Ensure a safe collection environment for volunteers at your venue.
• Notify LémanLoop promptly if an event is cancelled or rescheduled.

5. Deposit and refund

Organisers pay a deposit of CHF 2 per lanyard when registering an event. The deposit is refunded for each lanyard returned in Grade A or B condition, less any applicable processing fees. Grade C lanyards are routed to upcycling partners and are not eligible for a refund. Disputes about grades must be raised within 14 days of the event.

6. Karma points

Karma points are awarded to volunteers as a non-monetary recognition of their contribution. They have no cash value, are not transferable, and may not be sold. LémanLoop reserves the right to adjust the karma programme with reasonable notice.

7. Prohibited conduct

You must not:

• Submit false, misleading, or fabricated data (check-ins, grades, photos).
• Use the Platform for any unlawful purpose.
• Attempt to access accounts, data, or systems you are not authorised to access.
• Reproduce, scrape, or resell any part of the Platform without written permission.
• Harass, threaten, or discriminate against other users.

Violations may result in immediate account suspension and, where applicable, legal action.

8. Intellectual property

All content, design, and software on the Platform is owned by or licensed to LémanLoop and protected by Swiss and international copyright law. You may not reproduce, distribute, or create derivative works without prior written consent.

9. Disclaimer of warranties

The Platform is provided “as is”. LémanLoop makes no warranties, express or implied, regarding availability, accuracy, or fitness for a particular purpose. We do not guarantee that the Platform will be error-free or uninterrupted.

10. Limitation of liability

To the fullest extent permitted by Swiss law, LémanLoop shall not be liable for indirect, incidental, or consequential damages arising from your use of (or inability to use) the Platform. Our total liability for direct damages shall not exceed CHF 100 or the amount you paid us in the 12 months prior to the claim, whichever is greater.

11. Changes to these terms

We may update these terms from time to time. Material changes will be communicated via the Platform at least 14 days before they take effect. Continued use after that date constitutes acceptance of the revised terms.

12. Governing law and jurisdiction

These terms are governed by Swiss law. Any dispute shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland, unless mandatory consumer protection law in your country of residence provides otherwise.

13. Contact

LémanLoop · Geneva, Switzerland
hello@lemanloop.ch